Job Title: Customer Service and Sales Specialist
Location: Hybrid (In-office in Sacramento, & can do some remote work)
Job Type: Full-time or Part-time (W-2 Employee, Flexible Based on Availability)
Pay: $20 per hour to start, with a bonus program for meeting sales objectives
Schedule: Monday–Friday, 9 AM to 5 PM (some flexibility available)

Job Overview:

We are seeking a Customer Service and Sales Specialist to play a vital role in supporting our clients, ensuring exceptional service, and driving sales growth. This role is split between customer service, administrative, and sales/marketing, requiring strong communication skills, organization, and the ability to work independently.

Key Responsibilities:

Customer Service

• Answer phone, email, and live chat inquiries professionally and efficiently.
• Process class registrations and assist clients with scheduling.
• Follow up with customers to ensure satisfaction and address questions.
• Maintain accurate records in the CRM system.
• Assist with data entry, document updates, and other administrative tasks.

Sales & Marketing

• Respond to inquiries from potential customers and provide information on services.
• Follow up with prior customers to encourage repeat business.
• Create and post engaging content on social media platforms.
• Track and report on sales inquiries and performance.
• Assist in updating and managing marketing materials.

Administrative

• Ability to manage inventory (cleaning, packing, and organizing materials).
• Experience with office equipment (printers, fax machines, audiovisual tools, etc.).
• Experience updating operational manuals or internal documents.
• Send out class information to enrolled students.

Additional duties as assigned.

Requirements:

• Reliable and professional demeanor.
• Strong verbal and written communication skills.
• General computer proficiency, especially with CRM software, social media management tools, and Microsoft Office.
• Ability to work independently and with minimal supervision.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information responsibly.
• Casual dress code for in-office work.

Preferred Qualifications:

• Prior experience in customer service or sales.
• Familiarity with the health & safety training industry.
• EMT or other safety training certifications.

Why Join Us?

• Flexible employment options (full-time or part-time, based on availability).
• Hybrid work environment.
• Opportunities for advancement based on performance.
• Bonus program for meeting sales objectives.
• No required travel beyond commuting to the office.

Company Description:

We provide a wide range of courses across three divisions: Urban Rescue, Aquatic Rescue, and Wilderness Medicine. Our clients are mainly based in Northern California, with headquarters in Sacramento, CA. We are committed to providing hands-on, high-quality training and legendary customer service. Our goal is to empower individuals to act safely and confidently in an emergency. We offer training in Stop the Bleed, American Red Cross, Health & Safety Institute programs, and our own branded courses.

We are looking for a dedicated, customer-focused professional who thrives in a hybrid work environment and wants to contribute to a growing company.

Join us and help make a difference by supporting lifesaving training programs!