Frequently Asked Questions

FAQ

A: Absolutely! Safety Training Pros can help you select the right course for you based on your needs, occupation, or interests. Please feel free to give our office a call at 916-538-6447 or submit an inquiry here.

A: Yes, all training agencies incorporate the latest science and are widely accepted. The classes, training materials, and course length times are similar. Depending on your occupation, or workplace, one certificate may be preferred over another. The certification costs and course times can vary too. Consult with an expert at Safety Training Pros to find the right course for you.

A: Generally you will receive your card at the end of class when you have successfully passed all class components.

For some American Red Cross classes (if you completed some of your training online) you will get an email from the Red Cross with a link to your digital certificate after completing your class. Participants who do not provide an email address can visit redcross.org/getcertificate and provide some basic information to access their digital certificate at any time. Participants completing Red Cross training will also have an account on redcross.org where they can access their digital certificate(s) and see their training history.

A: Log into here and use the username and password that was created for you and that you used to complete the online course. Click “My Learning; My Transcripts; Print Certification. If you cannot remember your username and password, contact the American Red Cross at 1-800-RED CROSS.

A: Comfortable clothes are recommended as classes require hands on practice and may include rolling over on the floor. When you register for class you may receive special instructions for that particular class. Most classroom facilities allow food and beverage and those instructions will be included in your class enrollment confirmation.

Payment-IconsA: Individuals or small groups may pay in advance when you register for a class. Advance payments may be made through PayPal using a PayPal account, or as a PayPal guest, by using a major credit card like Mastercard, Visa, Discover, or American Express. You may also submit a company check by mailing it to our office in advance. Business accounts can pay in advance, on the day of training, or via billing terms established in advance.

A: Most certifications are for 2 years. Classes with less than a 2 year certification are generally noted under the class description. Feel free to call us if you have any questions.

A: It depends on the course. All onsite classes have a minimum attendance number. In addition, most CPR classes require adequate classroom space for reading, writing, and skill practice on the floor: approximately 500 sq. ft. per 10 students. The space must be clean with adequate heating/cooling and restroom facilities. The facility should have either a TV with DVD player & a remote or some other a/v setup to support playback of a DVD. If no audio/video support is available at your facility, the professionals at Safety Training Pros will bring a laptop, projector and screen.

A: Safety Training Pros know your training is important to you. Businesses may reschedule their onsite classes with 5 business days notice. Individuals or small groups can reschedule most classes with 72-hours advance notice. You will receive an in-house credit for your course. Your new class must be completed within 90 days or your credit will expire. You must notify us of your intent to reschedule at [email protected]. Please include your name, the class you are enrolled in, your e-mail, and phone number. You will receive an email referencing your credit from Safety Training Pros via email. If there is not another class within 90 days, the cancel policy would apply. If you do not show up for your re-scheduled class there is no refund. Please see special requirements for Lifeguard classes*

*Lifeguard Classes – Class is non-refundable and non-transferable. Failure to complete course pre-work, or pass the prerequisite swimming evaluation, failure to show up or late arrivals, or failure of any portion of the class is non-refundable.

A: Businesses may cancel their onsite classes with 5 business days notice or under the terms of the Training Agreement. Individuals or small groups can submit your request in writing via e-mail to [email protected]. With 72 or more hours notice, you’ll receive a full refund minus $10 processing fee. A fee of 50% of the course fee will be charge for any course cancellation/reschedule with less than 72 hours notice. You may transfer your registration to another person (if the class your enrolled in does NOT have ANY online portion) or follow the reschedule policy noted above. Please see special requirements for Lifeguard classes*

*Lifeguard Classes – Class is non-refundable and non-transferable. Failure to complete course pre-work, or pass the prerequisite swimming evaluation, failure to show up or late arrivals, or failure of any portion of the class is non-refundable.

A: There are absolutely NO refunds for online/blended learning classes.

A: To properly run this course you must use a Flash-enabled computer with a high-speed internet connection. Make sure your pop-up blocker is turned off. The online course cannot be taken on an iPad or smartphone.

  • Processor – Dual-‐core processor speed greater than or equal to 2.3GHz
  • RAM  – 4 GB
  • PC OS  – Any OS capable of running browsers and Flash version specified below
  • Browsers – IE 8.0+, Firefox, Safari 5+, JavaScript, Images, Active-‐X and Flash enabled
  • Flash Player – Adobe Flash Player 10.3 or higher
  • Screen Resolution  – 1024×768
  • Color Depth – High Color, 32 Bit
  • Bandwidth – 500KB/s dedicated or faster. Broadband internet access is recommended.
  • Audio – A sound card and either speakers or headphones for multi-‐media audio

 
Online TrainingPlease keep in mind, the American Red Cross online course program will time-out if not used for 15 minutes and course work will be lost. Be sure to log out, if you decide to take a break. Safety Training Pros does not have administrative access to the American Red Cross Online Learning Center website. If you need help with the online course, please contact the American Red Cross Training Support Center at 1-800-RED-CROSS.

A: All classes are instructed in English unless otherwise specified. Spanish speaking instructors are available by arrangement in advance.

A: An electronic version of the manual is included for most classes. Also, for most classes the instructor will bring printed manuals for the students to reference during class time. Ask your instructor if you wish to purchase a printed copy of the manual. To download some of the books that are available, click here.

LateA: Late arrivals will be accepted at the discretion of the instructor although at no time will the student be accepted 15 minutes following the class start time. Students not accepted into class for tardiness are considered no shows and will not receive any refund or credit. Additionally, students should not be called out of class for emergencies, as this interrupts their learning and the class. If an emergency does require the student to step out of class, it is not to exceed 10 minutes.

A: The use of a promotional code is at the sole discretion of Safety Training Pros. By using a promotional code you understand that Safety Training Pros assumes no responsibility if you fail to enter your Promo Code at the time of registration. Some codes have a limited number of uses and codes may become invalid at any time. Codes cannot be applied retrospectively. If you cancel or reschedule your class the promotional code will become invalid.

A: Contact the Red Cross directly 1-800-RED CROSS.

A: If the class was taken within the past two years, a replacement certificate may be available for $10. Call our office 916-538-6447 and a staff member will assist you. Your replacement card will be mailed to you.

A: The American Red Cross has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET). IACET’s Criteria for Quality Continuing Education and Training Programs are the standards by which hundreds of organizations measure their educational offerings. As an IACET Authorized Provider, the American Red Cross offers CEUs for its programs that qualify under IACET guidelines. To purchase CEU credit or for more information, go HERE.